|Title:||Team Lead MB 0084 |
The Team Leader is responsible for daily operation of the program, supervision of direct service staff and training and consultation. Reports to and functions under the direction, instruction, and supervision of the supervisor/program manager. Bachelor's degree, at least two years supervisory experience preferred and experience in a high patient volume program. Knowledge of managed care, billing, and insurance verification. Proficiency with computer applications including Microsoft Word and Excel. Ability to communicate effectively and to respond to questions from managers, clients, service providers, family members and the general public. Ability to establish and maintain positive interpersonal relationships and multi-task. Ability to plan, organize, coordinate, and facilitate tasks and work assignments. May be required to complete standing presentations involving speaking and listening to audience. Fast paced. Multi-tasking requiring above average time management skills. Team approach. Provides exceptional customer service in all communications and interactions with staff, general public.